Orders & Shipping

Your order status

After you have placed an order, you will receive an order confirmation from us. When your order has been sent, you will receive a delivery confirmation. If you do not see the email in your inbox, be sure to check your spam folder as well. Contact the “Get Support” section if you need further assistance.

Cancelling an order

We strive to deliver your order to you as quickly as possible, so there is only a very small window to mend a blunder during weekdays European (CET) office hours. But of course, if it has not yet been sent out, we will do everything we possibly can to cancel or change your order. Please contact our customer support with the following information:

• Your order number.

• Why you wish to cancel it.

Delivery time

Our delivery times are estimated at approximately 5-7 working days.